1. Introduction
RockBird Global Securities Private Limited, operating under the name Rockbird Global (“Company,” “we,” “us,” or “our”), respects your privacy and is committed to handling personal information responsibly.
We provide products and solutions relating to certified vehicle telematics, AIS-140 GPS tracking systems, heavy vehicle CCTV cameras, AI-powered dashcams, digital cargo locks, and associated products and services.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://rockbirdglobal.in, submit an inquiry, request a quotation, book an appointment, subscribe to marketing communications, or otherwise interact with our website and business.
By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is required by applicable law, we will seek that consent separately. Merely visiting or using our website does not constitute consent to every form of data processing or marketing.
2. Scope of This Policy
This Privacy Policy applies to personal information processed in connection with:
- Visits to our website.
- Contact forms, inquiries, and quotation requests.
- Appointment and consultation requests.
- Customer support and business communications.
- Newsletter subscriptions and promotional campaigns.
- Email, WhatsApp, SMS, and telephone marketing, where applicable.
- Website analytics, advertising measurement, and related technologies.
- Other interactions with our business through the website or our communication channels.
Additional terms or privacy notices may apply to particular products, contracts, software platforms, or services.
3. Personal Information We Collect
The categories of personal information we collect depend on your interaction with us.
3.1 Information You Provide
We may collect:
- Your name.
- Email address.
- Telephone or mobile number.
- Postal address or business address, where provided.
- Company or organisation details, where provided.
- Product or service requirements.
- Information included in inquiries, quotation requests, appointment requests, feedback, and correspondence.
- Marketing preferences and records of consent or opt-out choices, where maintained.
Please provide only information that is relevant to your inquiry or requested service.
3.2 Information Collected Automatically
When you visit our website, our website infrastructure or configured third-party services may collect:
- IP address.
- Browser type and version.
- Device and operating system information.
- Pages visited and website interactions.
- Referring websites and approximate visit times.
- Cookies, pixels, identifiers, and similar technologies, where enabled.
- Technical information used for website security, performance, and troubleshooting.
The precise information collected depends on our website configuration, the services enabled, and your browser or device settings.
3.3 Information Received from Third Parties
Where enabled and legally permitted, we may receive information about website activity, advertising interactions, campaign performance, or business communications from analytics providers, advertising platforms, and other service providers.
We will not assume that a particular third party collects information on our behalf unless the relevant service is actually used.
4. Purposes of Processing
We may process personal information for the following purposes:
- Responding to inquiries and requests for information.
- Preparing quotations and explaining relevant products or services.
- Arranging appointments, consultations, or product demonstrations.
- Providing customer support and managing business communications.
- Sending newsletters and promotional communications where permitted by applicable law.
- Measuring advertising and marketing campaign performance.
- Analysing website usage and improving website functionality.
- Protecting our website and systems against fraud, abuse, and security threats.
- Maintaining business records and managing business relationships.
- Complying with applicable laws and responding to lawful requests.
- Establishing, exercising, or defending legal claims.
- Other purposes specifically disclosed to you when your information is collected, where applicable.
We will not use personal information for a materially different purpose without providing any notice or obtaining any consent required by applicable law.
5. Legal Basis and Consent
The legal basis for processing personal information depends on the circumstances, the purpose of processing, and the law applicable at the relevant time.
Where required, we will obtain valid consent before processing personal information for the relevant purpose. Where another lawful basis applies, we will process information in accordance with that basis.
Where consent is relied upon, we will provide an appropriate method to withdraw it. Withdrawal of consent does not necessarily affect processing lawfully completed before withdrawal, and some information may need to be retained where legally permitted or required.
Submitting a contact form or requesting a quotation does not automatically constitute consent to receive unrelated promotional communications.
6. Marketing Communications
We may conduct promotional campaigns and communicate with prospective customers and customers through email, WhatsApp, SMS, and telephone calls.
These communications may relate to our products, services, announcements, offers, updates, and other relevant business information.
We will follow the consent, preference, opt-out, and other legal requirements applicable to the relevant communication channel.
6.1 Email Marketing
Where you subscribe to our marketing communications or otherwise provide contact information through a lawful process, we may send promotional emails in accordance with applicable requirements.
You may unsubscribe using the mechanism provided in the email, where available, or contact us at rockbirdglobal@gmail.com.
6.2 WhatsApp Communications
Where we use WhatsApp for promotional communications, we will follow applicable consent requirements and the relevant platform policies.
You may request that promotional messages stop through any available opt-out mechanism or by contacting us directly.
6.3 SMS and Promotional Telephone Calls
Promotional SMS and calls are subject to applicable Indian telecom and commercial-communication requirements, including relevant consent, registered preference, sender registration, header, template, and telemarketer requirements, where applicable.
We will take appropriate steps to respect valid opt-out requests and communication preferences.
6.4 Marketing Preferences
Where applicable, we will maintain records of consent, marketing preferences, and opt-out requests to help ensure that your choices are respected.
Operational and service-related communications may continue where necessary to respond to your inquiry, administer a business relationship, or meet a legal obligation, provided that such communications are permitted by applicable law.
7. Cookies and Similar Technologies
Our website has a cookie consent banner with “Accept” and “Reject” options.
We may use cookies and similar technologies for website functionality, security, analytics, advertising, and campaign measurement, depending on the services enabled.
These technologies may include:
- Essential cookies required for website operation or security.
- Analytics cookies used to understand website activity.
- Advertising and marketing technologies used to measure campaign performance.
- Other identifiers or tracking technologies enabled through third-party services.
We may use Google services, Meta Pixel, and Cloudflare, subject to the actual website configuration.
Where consent is required, non-essential cookies and tracking technologies should not be activated before the relevant consent is obtained. The website's consent mechanism should respect users' choices and provide an appropriate way to change or withdraw consent where required.
You may also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
A detailed cookie inventory identifying the actual cookie names, providers, purposes, and retention periods should be maintained and made available through this website or an associated Cookie Policy.
8. Third-Party Services
We may use third-party service providers to support website operation, security, analytics, advertising, communications, and business administration.
8.1 Google Services
Depending on the services enabled, Google may provide analytics, advertising measurement, or related functions involving technical or website-usage information.
Google Privacy Policy: https://policies.google.com/privacy
8.2 Meta Pixel and Advertising Services
If Meta Pixel or related Meta advertising tools are enabled, certain website interaction or identifier information may be transmitted to Meta for campaign measurement or other configured advertising functions.
Meta Privacy Policy: https://www.facebook.com/privacy/policy/
8.3 Cloudflare
Cloudflare may be used for website security, performance, traffic management, and related infrastructure functions. The information processed depends on the services and settings in use.
Cloudflare Privacy Policy: https://www.cloudflare.com/privacypolicy/
8.4 Email and Communication Providers
We may use trusted external service providers to manage email inquiries, contact lists, WhatsApp communications, and SMS notifications. These providers process communications strictly on our behalf to deliver messages and handle communication preferences in accordance with applicable privacy standards.
8.5 Third-Party Responsibilities
Third-party providers may process personal information on our behalf or for purposes they determine independently, depending on the relevant service and contractual arrangements.
We will take steps required by applicable law to govern relevant processing and disclosure. We do not control the independent privacy practices of third-party websites or services.
9. Disclosure of Personal Information
We may disclose personal information to:
- Service providers supporting our website, communications, security, analytics, and marketing.
- Advertising and analytics platforms, where enabled and legally permitted.
- Business partners where necessary to respond to a request or facilitate a relevant business interaction.
- Legal, regulatory, law-enforcement, or other authorities where disclosure is required or permitted by law.
- Relevant parties involved in a merger, acquisition, restructuring, or transfer of business assets, subject to applicable requirements.
- Other parties where disclosure is lawful and necessary to protect our rights, users, or business operations.
We will limit disclosure to what is appropriate for the relevant purpose and subject to applicable legal requirements.
We do not authorise service providers to use personal information for purposes outside the scope of their permitted services and applicable arrangements.
10. Data Retention and Deletion
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including satisfying customer inquiries, maintaining active business relationships, and complying with statutory, legal, tax, or regulatory obligations.
Retention factors include:
- The nature and purpose of the information.
- Whether an active customer or business relationship exists.
- Applicable statutory recordkeeping obligations.
- Security, dispute resolution, and fraud-prevention requirements.
Once personal data is no longer required for its intended purpose or statutory obligations, it is securely deleted or anonymized in accordance with applicable data protection practices.
11. Data Security
We will take reasonable steps, appropriate to the nature of the information and the risks involved, to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse, in accordance with applicable law.
Security measures may include access restrictions, appropriate technical safeguards, monitoring, and protections provided by our service providers, where implemented.
No electronic transmission or storage method can be guaranteed to be completely secure.
If a personal data breach occurs, we will investigate and address it and provide any notifications required by applicable law.
12. Privacy Rights and Requests
Depending on applicable law and the circumstances of processing, you may have rights to:
- Request information about the processing of your personal information.
- Request correction or updating of inaccurate information.
- Request deletion where applicable.
- Withdraw consent where processing is based on consent.
- Opt out of promotional communications.
- Raise a privacy complaint or grievance.
- Exercise other rights available under applicable law.
These rights may be subject to legal conditions, exceptions, and retention obligations.
To submit a request, contact rockbirdglobal@gmail.com. Please describe your request clearly and provide sufficient information for us to identify the relevant records.
We may request reasonable identity verification before acting on a request where necessary to protect personal information against unauthorised disclosure.
We will respond within the time limits prescribed by applicable law.
13. Privacy Complaints and Grievances
We maintain an appropriate grievance redressal mechanism for receiving and addressing privacy-related inquiries and complaints.
Privacy & Grievance Contact Email: rockbirdglobal@gmail.com
Please include “Privacy Complaint” or “Privacy Request” in the subject line of your email. All requests and grievances will be acknowledged, reviewed, and responded to within a reasonable timeframe in accordance with applicable laws.
14. International Data Transfers
Where personal information or technical website metrics are processed or hosted with service providers located outside India, we ensure that appropriate safeguards, contractual protections, and compliance standards are implemented in accordance with applicable data protection laws.
15. External Links
Our website may contain links to third-party websites, platforms, or services. These operate independently and may have their own privacy policies and practices.
We encourage you to review the privacy information of any external website before submitting personal information to it.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, website, services, data practices, third-party providers, or legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.
17. Contact Details
For questions about this Privacy Policy, privacy requests, or complaints concerning the handling of personal information, contact us at the details below:
Legal Name: RockBird Global Securities Private Limited
Trading Name: Rockbird Global
Website: https://rockbirdglobal.in
Email: rockbirdglobal@gmail.com
Registered Office: Saini Complex, First Floor, Dhulkot Railway Station Road, Ambala City, Haryana – 134007, India
We will review and respond to privacy-related requests and complaints in accordance with applicable law.
18. Applicable Law
This Privacy Policy is intended to be interpreted in accordance with the laws of India, subject to mandatory legal requirements applicable to the relevant processing.
Depending on the activity and the commencement of relevant provisions, applicable laws may include the Information Technology Act, 2000, relevant rules that remain in force, the Digital Personal Data Protection Act, 2023, and its implementing rules.
Nothing in this Privacy Policy excludes or limits a right or obligation that cannot lawfully be excluded or limited.